Ep 1: Curbing leadership inbreeding with intentional training plans
Learn how intentional leadership training unites management styles and diverse career experiences around shared company values.
This episode is sponsored by Mobrium. Easily improve employer ratings on sites like Glassdoor, Indeed, Comparably and InHerSight.
👉 Visit mobrium.com to learn more.
Meet Juli Weber, Director of Leadership Development @ Conservice
Juli Weber has been a training and HR professional for over 16 years, training individuals, managers, and leaders in companies big and small, nationwide and across industries. Juli is the Director of Leadership Development at Conservice, a national leader in utility billing management based in Logan, UT.
In 2000, Conservice had only two employees and a single client. Today, the company has become the nation's largest utility management provider. With more than 2,000 team members, Conservice manages utility services for more than 5.2 million properties nationwide, including multifamily communities, commercial properties, single-family homes, student housing, and military housing.
Matt: “Juli, you’re an HR leader at Conservice, the nation’s largest utility management company, servicing over five million locations. You’ve welcomed a new CEO and executive team after the employee base doubled from 2,000 to over 4,000. That’s a lot of change. From your perspective, can you tell us how company culture drives greater profits?"
The Costs of Employee Turnover
Juli Weber: “I do feel like attrition is something that is heavily impacted. And when we looked at the cost of turnover, for an employee, it's relatively expensive.”
“By the time you factor in all the elements of the leaders' time and the trainers' time, and the recruiters' time. I mean, there's just so many factors – shipping computers, shipping them back...”
“Anytime we can create a connection on a personal level with an employee. Then we have a higher chance of limiting that turnover or limiting the attrition.”
“If we're reducing turnover or increasing attrition because people are staying and they're working through the stressful time, or they're continuing to work through, or they're even in a space where they feel safe that they can address or talk to you about issues that that's a win-win and that that's gonna hit your bottom line. I guarantee it. It's so hard. When an employee can say, Hey boss, I don't feel safe, I don't feel respected, I don't feel heard, How do we fix that? That changes the game, so, Super important.”
The Importance of Being Intentional About Culture
Juli Weber: “You can't just let [culture] do its thing. Every time you bring a new individual into your team, or into your department, or into your organization actually influences the culture. And so you have to be cognizant about what that looks like and when you're choosing who gets to come into your organization from our recruiting standpoint.”
The Impact of A People-First Leader
Juli Weber: “I had a leader at a company prior to working here. I recognized really early on when I would text her like, ‘Hey, I'm not feeling good. I'm gonna work from home’ or ‘I'm gonna take the day off.’ Her first response to me was not ‘Okay, you can take the day off’ or ‘Okay, that's fine.” Her first response was, ‘I'm so sorry. I hope you feel better.’”
“I don't even know if she knew she was doing this intentionally, but that subtlety of putting me first over the approval, the policy, the rule, whatever it was the situation. that is something I have incorporated. Any time someone's like, ‘Hey, I'm not feeling good.’ my first initial response is, ‘I'm sorry that you're not feeling well.’ I always try to put the people first in my responses. I do that in emails when I have an employee whose Mom died or was in an accident. My first response is always, ‘How is everybody?’
“I've tried to put people first in all of the situations that I can.”
Ep 20: Building Mobrium, Part 1 - Our story of founding a tech company
While not hosting The Culture Profit, what are hosts Matt R. Vance and Crista Vance up to? In this episode, hear our unedited story of co-founding a tech company as husband and wife with 5 children ages 8 and younger. This special episode is part of a raw and ongoing founding story of Mobrium.
Ep 21: What’s an Employer Value Proposition?
Joining us from Hewlett Packard Enterprise, Rachel Duran, Head of Global Employer Brand and Recruitment Marketing, debunks the difference between an “Employer Value Proposition” and the status quo term “Employee Value Proposition”. Hear all about HPE’s new campaign #RedefineWhatsNext and how they’re leading the way in attracting, retaining and developing top talent.
Ep 19: When Crisis Strikes
A workplace crisis can take many forms: Natural disasters, civil unrest, suicide and more. Prepare before the storm. People leaders should react with empathy, organization and teamwork. After all, preparing for a crisis is not a question of “if”. It is a question of “when”.